Had this exact gremlin show up on my narrowboat setup last spring — turned out the BMS was throwing a wobbly because my Victron Multiplus was pushing charge current in slightly above the battery's comfort zone during bulk phase.
A few things worth trying before you assume it's a dud unit:
- Drop your charge voltage by 0.2v and see if it clears on next cycle
- Check your cable sizing — undersized cables create resistance, which the BMS can misread as an overcurrent condition
- Ambient temperature — if your battery is in a cold locker, the BMS gets very dramatic about charge acceptance
The reset button on these is basically decorative until the fault condition is actually gone, so hammering it achieves nothing except frustration (ask me how I know 🙄).
Worth noting that EG4 support has been a mixed bag for UK buyers — we're essentially a grey import market for them, so warranty conversations can get interesting. Might be worth documenting everything with photos and video now before you need to escalate.
Anyone else running these alongside a Victron system specifically? Curious whether it's a comms/DVCC issue rather than a pure hardware fault — would narrow things down enormously if multiple people are seeing it with the same inverter pairing versus folks running them standalone.
Don't bin it yet — these faults are usually fixable once you find the actual trigger.