Been down this exact rabbit hole recently with my static caravan setup, so thought I'd share what I found in case others are pulling their hair out.
Running a Victron Cerbo GX, MultiPlus-II 48/5000, and SmartSolar MPPT 150/35 with a pair of Pylontech US3000C batteries. The Cerbo picked up the MultiPlus and MPPT without any drama over VE.Bus and VE.Direct respectively — all showing cleanly in VRM within minutes.
The sticking point was getting the Pylontech to talk properly over CAN-bus. The official Pylontech cable (the 5WRPY01 series) connects from the A/CAN port on the master battery to the VE.Can port on the Cerbo. What tripped me up initially was the termination resistor — the VE.Can network needs 120Ω termination at both ends, and the Cerbo's port isn't self-terminating by default. Once I fitted the Victron VE.Can RJ45 terminator on the open port, the battery appeared immediately in the Cerbo device list and DVCC kicked in properly.
A couple of things worth checking if yours isn't showing:
- BMS cable pinout — Pylontech's own cable is wired correctly for Victron, but third-party alternatives sometimes aren't
- CAN profile — make sure VE.Can is set to 500 kbit/s (Pylontech) under Cerbo settings, not the default 250 kbit/s
- Firmware — update both Cerbo and Pylontech BMS before troublesho