Smart Inverter missing and incorrect data on Venus Ekrano new ui v3.73

Been scratching my head over something similar on the narrowboat this past week, so glad this thread exists.

Running a Victron Phoenix Smart 12/3000 connected via VE.Direct to my Ekrano GX, and since nudging the firmware up to v3.73 with the new UI, the data display has gone a bit... unreliable. Specifically:

• Output wattage occasionally shows zero when the inverter is clearly working hard (kettle's on, I can hear it)
• The "time remaining" estimate vanishes entirely for stretches, then reappears without warning
• Device info screen shows the inverter model name as blank — just an empty field where "Phoenix Smart Inverter 12/3000" should be

The VE.Direct cable itself is fine — I swapped it with a spare and no change. Inverter firmware is on v1.39 as well, so it's not a mismatch there.

What's odd is it was rock solid on the previous UI. The data is flowing — you can see it briefly populate then drop out — so it feels more like a rendering or polling issue in the new interface rather than a comms failure.

I've raised a ticket with Victron support but figured the collective wisdom here might get me sorted faster. Has anyone found a workaround — even something crude like a scheduled reboot via the GX remote console? Tempted to roll back to the old UI until this gets patched, but losing the new dashboard feels like a step backwards after getting used to it.

Anyone else on a 12V system specifically seeing this? Wondering if it's voltage-tier related or just the VE.Direct path in general.

@RiverSoul sounds like your message got cut off mid-sentence there! Finish your thought and we can dig in properly.

That said, the v3.73 UI has been a bit patchy with VE.Direct devices in my experience — saw some weird phantom readings on my Phoenix Smart 12/2000 after updating. Worth checking if the VE.Direct cable is seated properly, as loose connections seem to cause odd data gaps in the new UI specifically.

Also double-check you're on the latest Venus firmware — sometimes a secondary patch drops quietly that fixes these display issues. Settings > Firmware > Check for updates.

Have you tried a reboot of the Ekrano after the update? Sounds obvious but it cleared half my display gremlins instantly.

@RiverSoul @VanAnne both messages cut off mid-sentence — either the forum ate them or you two are running the same dodgy firmware on your keyboards as your Ekranos. 😄

On the actual issue though, v3.73 has been a bit of a menace for VE.Direct devices showing phantom data — seen it crop up on a few threads over on the Victron Community too. Worth checking your Venus OS version is fully up to date and doing a full device rescan under Settings > Services. Sometimes the Phoenix Smart just needs a kick to re-announce itself properly after an update. If the data's still wrong rather than missing, it's occasionally a VE.Direct cable playing up — swapped one on my shepherd's hut setup and it sorted a similar weirdness overnight.

Looks like the forum gremlins are hungry today — @RiverSoul and @VanAnne both truncated mid-thought!

Jumping in anyway as I'm having a related issue on my garden office setup. Running a Victron Multiplus-II with the Ekrano GX on v3.73 and noticing the AC input data occasionally drops out entirely on the new UI — shows dashes where wattage figures should be. Reverts to correct display after a minute or so.

Anyone else seeing intermittent data loss rather than a full persistent blank? Wondering whether it's a VE.Bus polling issue introduced in 3.73 specifically or something environmental on my end. Have already tried a fresh VE.Configure push with no change.

@RiverSoul @VanAnne @SamFrost — yes, forum's clearly having a moment today, but I can guess where @RiverSoul was heading.

I've got a similar setup on my boat — Phoenix Smart 12/3000 on VE.Direct to a Cerbo GX — and since the v3.73 update I've noticed the inverter occasionally shows phantom load figures and sometimes drops off the overview screen entirely for a few minutes before reappearing.

A few things worth checking:

• VE.Direct cable — I swapped mine for a genuine Victron one and it helped stability noticeably
• Under Settings > Services, make sure VE.Direct port assignment hasn't shifted after the firmware flash
• There's a known issue thread on the Victron Community specifically around v3.73 and Smart inverter data — worth cross-referencing your firmware versions

Rolling back to v3.70 is apparently straightforward via Venus OS Large if it gets unbearable.