Had this exact issue last summer with my cabin setup. Old chest freezers have a massive inrush current when the compressor kicks in — can be 5-6x the running amps for a split second. The Multiplus doesn't always love that.
Few things that helped me:
- PowerAssist — worth checking if it's configured properly in VE.Config
- AC input current limit — if it's set too low the unit panics on that spike
- Transfer switch speed — mine was set aggressively, caused grief
Also depends which Multiplus you've got. The 12/1600 I had on the boat struggled way more than the 24/3000 I moved to later. Older freezers with worn compressors draw even more on startup too, worth bearing in mind.
Honestly might just be the freezer itself. Stuck compressor or low refrigerant can make the inrush worse. A soft starter like a Micro-Air EasyStart or similar can make a huge difference if you don't want to replace the freezer — fitted one to an old fridge at the cabin and the inverter barely notices it now.
What size Multiplus and what freezer roughly? Someone here will probably recognise the combo. Also worth pulling the VE.Bus error logs if you haven't already — tells you whether it's actually an overload trip or something else going on.