Had this exact issue in my garden office setup last year. Nightmare.
Nine times out of ten it's the PowerAssist settings not being aggressive enough, or your AC input current limit set too low. The MultiPlus sees that surge from the motor spinning up and just panics.
Few things worth checking:
- What size MultiPlus are you running? The 1600VA will struggle more than the 2400 or 3000
- Check your overload trip threshold in VE.Config — mine was set way too conservatively from factory
- PowerAssist — is it actually enabled? And what's your assist ramp rate set to?
Also worth looking at whether it's a weak battery issue rather than the inverter itself. If your voltage dips hard under that surge load, the MultiPlus will interpret that as a fault. What batteries are you on?
I ended up sorting mine by bumping the AC input limit up slightly and tweaking the PowerAssist ramp. Took about 20 mins with a laptop and the VE.Config software, completely free fix.
If you haven't already, grab a Victron SmartShunt or at least hook up to VRM so you can actually see what's happening at the moment it trips. Flying blind otherwise.
What's your full setup? Might be able to narrow it down if we know panel size, battery capacity, that sort of thing. Others here will have more specific numbers than me I imagine.