Had a similar issue with a budget lithium setup a couple of years back. The Multiplus II GX can be finicky with third-party batteries, especially the cheaper ones that don't have proper Victron integration.
First thing I'd check is whether your ZYC battery's BMS is actually communicating via CAN bus. Most budget Chinese cells either come with a basic BMS that only handles cell balancing or they require specific firmware updates to play nicely with Victron gear. Worth checking if there's a firmware version number anywhere on the unit or in the documentation.
What I ended up doing was configuring the Multiplus manually. You can set it to accept the battery as a generic lithium profile in the settings menu, though you lose some of the clever monitoring features. Not ideal, but it keeps things running.
One thing that caught me out initially — make sure your CAN termination resistors are properly fitted if you're daisy-chaining devices. Easy thing to overlook but it'll cause all sorts of communication gremlins.
Have you tried a factory reset on the GX touchscreen? Sounds daft, but sometimes it helps when it's not recognising a newly connected device.
Worth knowing: I've had better luck with Renogy and Fogstar lithium batteries for reliable Victron integration, though obviously that doesn't help you now. The ZYC packs aren't terrible value for emergency backup or cabin use, just need coaxing a bit.
What's your CAN configuration looking like? That's usually where the problem sits with these setups.